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Frequently Asked Question
Our veterinary equipment is designed to provide the best care for your animals. We use high-quality materials and advanced technology to ensure the safety, accuracy and efficiency of our products. Our equipment is also easy to operate, maintain and clean, saving you time and money.
A: We have a strict quality control system that covers every stage of the production process, from raw materials to finished products. We also conduct regular inspections and tests to ensure that our equipment meets or exceeds the industry standards and customer expectations. We are certified by ISO 9001, CE, FDA and other relevant authorities.
We offer a one-year warranty for our veterinary equipment, covering any defects or malfunctions caused by our manufacturing. If you encounter any problems with our equipment during the warranty period, we will provide free repair or replacement service. We also provide lifetime technical support and after-sales service for our customers.
We have a fast and reliable delivery service that can ship your order within 7-15 working days after receiving your payment. We cooperate with reputable logistics companies such as DHL, FedEx, UPS and TNT to ensure that your order arrives safely and on time. We also provide tracking information and insurance for your order.
We have rich experience in dealing with customs clearance and taxes for our veterinary equipment. We will provide all the necessary documents and certificates for your order, such as invoice, packing list, bill of lading, certificate of origin, etc. We will also assist you in applying for any import permits or licenses that may be required by your country. We will try our best to minimize the customs fees and taxes for your order.
We accept various payment methods for your convenience, such as T/T, L/C, D/P, D/A, Western Union, MoneyGram, PayPal, etc. You can choose the most suitable payment method according to your preference and situation. We will send you a proforma invoice with our bank details once you confirm your order.
Yes, we offer OEM/ODM service for our veterinary equipment. We can customize our products according to your specifications, such as size, color, logo, function, etc. We can also design and develop new products according to your requirements. We have a professional R&D team that can provide you with innovative solutions and high-quality products.
Yes, we offer free samples for some of our veterinary equipment. You can contact us to check if the product you are interested in is available for free sample. You only need to pay for the shipping cost of the sample. We will refund the sample fee if you place an order with us later.
Yes, we have many certificates and patents for our veterinary equipment. We have obtained ISO 9001, CE, FDA, SGS and other certificates for our products. We have also applied for or obtained more than 50 patents for our products in China and abroad. You can check our website or contact us for more details.
We provide comprehensive training and support for our customers for using our veterinary equipment. We will send you a user manual and a video tutorial with your order. We will also arrange online or offline training sessions if needed. You can contact us anytime if you have any questions or difficulties in using our equipment. We will respond within 24 hours and help you solve the problem.
There are many advantages of choosing us as a supplier of veterinary equipment. Some of them are:
– We are a leading manufacturer of veterinary equipment in China with more than 10 years of experience.
– We have a large production capacity and a wide range of products to meet your different needs.
– We have a competitive price and a flexible payment term to suit your budget.
– We have a professional and friendly sales team that can provide you with excellent service and communication.
– We have a loyal and satisfied customer base that can testify to our quality and reputation.
Customer is God
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